An open-form remark enables clients to describe the good cause for their score.

An open-form remark enables clients to describe the good cause for their score.

The stakes for customer care are high — research reports have shown that 89% of customers change to a competitor whether they have a bad consumer experience. Monitoring the satisfaction of key touchpoints and finding out how to enhance them is key to future-proofing your organization and growth that is driving.

Check out examples of CSAT study concerns modified for various consumer experience touchpoints:

  • How satisfied were you with [the product sales experience]?
  • How pleased were you with [the product]?
  • How satisfied were you with [the onboarding experience]?
  • How pleased were [your customer care agent]?

Client satisfaction studies are a simple, simple solution to gauge how you’re doing at any client touchpoint. These transactional studies should be delivered to your prospects straight away post-interaction or a couple of days after item distribution so your feedback is fresh.

Transactional CES studies

Developed last year, Customer Effort Score (CES) steps the ease of a customer’s knowledge about the declaration: [Company] made it possible for us to manage my problem.

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